Shipping policy

Shipping Policy

At THE NOTE HOUSE PERFUME CO, we carefully package and ship every order to ensure your fragrance arrives safely and in perfect condition.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays)
Orders placed after [cutoff time, if any] will begin processing the next business day
You will receive a confirmation email with tracking information once your order has shipped

Shipping Methods & Delivery Times

Shipping times may vary based on location and carrier availability.

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days (if available)

Please note that delivery times are estimates and may be affected by carrier delays, weather conditions, or holidays.

Shipping Restrictions (Perfume Products)

Due to shipping regulations for fragrances:

Perfumes are shipped via ground shipping only
We currently ship to [countries or regions you serve]
We do not ship to P.O. boxes or APO/FPO addresses

Shipping Costs

Shipping rates are calculated at checkout based on location and order size
Any applicable taxes or duties are the responsibility of the customer

Damaged or Lost Packages

If your order arrives damaged or appears to be lost:

Contact us within 48 hours of delivery
Provide your order number and clear photos of the packaging and product

We will work with the carrier to resolve the issue and determine a replacement or refund if applicable.

Incorrect Shipping Information

Please ensure all shipping details are accurate at checkout.
We are not responsible for orders delayed or lost due to incorrect or incomplete addresses.